0455 896 506 bookings@warrnamboolairportshuttle.com.au

FAQ

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Fleet

We currently operate an 11 seat Mercedes Benz Transfer and 12 seater Ford Transit.

Booking

Please pre-book the service in order to guarantee your seat. All online bookings need to be placed a minimum of 12 hours before the scheduled Port Fairy or Tullamarine departure times. For bookings after this time please give us a phone call and we will do our best to accommodate your travel needs.

On the Day of Travel

Passengers are reminded to be at the correct pick up point at least 10 minutes prior to the departure time.
Please ensure that you allow plenty of time to check in to satisfy your Airlines check in and baggage collection requirements.
We have a planned toilet stop in Colac. Any additional stops are at the discretion of the driver.
Ensure that your mobile phone is switched on to help us to contact and locate you if needed.
While we endeavour to provide an on time service please be aware that unexpected events such as heavy traffic conditions can alter times. – Keep this in mind when planning your journey and booking flights as we are not responsible for missed flights/shuttle services.

Airport Map

Airport Shuttle Drop Off Point

Additional Services

A range of further services are also available. Please call us to discuss cruise ship transfers, corporate or group bookings.

Travelling With Children

Children are welcome on our service. We provide secure child seats for infants (0 years) to children 8+ years. Please request a car seat for no additional cost at the time of booking. Prams will be stowed safely.

Children Travelling Solo

Children age 12 and under must be accompanied by an adult. Booster/child seats are available on request.

Group Booking

Please call our office on 0455 896 506. Lesley-Anne and Ash can assist you with group bookings of 6 or more passengers and discounts may be available.

Late Flight?

Please contact our office as soon as possible if your flights are delayed. If you are unable to meet the bus due to delays we will re-book your trip for an available shuttle service within the next 4 months.

Change of Plans?

Whilst all our tickets are non-refundable we do understand that plans change. We accept changes to existing bookings up to 24 hours prior to departure. If you need to change your trip times we can re book you or place your trip on hold to use on another occasion (within 12 months).

Luggage

Included in your fare is 1 large piece weighing up to 25 kg and 1 carry on piece. Additional pieces can be added for $12 each way. Due to limits on space please not that each passenger is only able to add a maximum of 1 additional large piece of luggage. At this time we are not able to take larger items such as surfboards, golf clubs or bikes. Please indicate when booking if you will be bringing a pram (no extra charge). Feel free to give us a call if you have any queries.

Animals

Although Warrnambool Airport Shuttle loves animals, we are unable to transport animals, with the exception of Registered Guide Dogs.

Terms & Conditions

Subject to the provisions of the Transport Act 1983 Warrnambool Airport Shuttle reserves the right to cancel or vary any services it provides as it sees fit. Warrnambool Airport Shuttle is not a common carrier and reserves the right to refuse to carry any passenger, luggage or goods without providing a reason. No conditions of travel other than that endorsed on a ticket will be recognised. Verbal promises by booking agent, clerk or otherwise will not be recognised. Tickets are fully transferable and are valid for a period of 12 months from the date of purchase. Providing the ticket is presented within 12 months of the date of the purchase, Warrnambool Airport Shuttle will provide a full refund on a fare paid less fare used basis, less an administration fee of $10.00 on any unused sector. Warrnambool Airport Shuttle shall not be liable or responsible for any loss, damage, injury, death or accident suffered or sustained by the passenger or property (including baggage) or otherwise of the passenger, or for any loss or expense arising out of or resulting directly or indirectly incidentally or consequentially from any act, matter, cause or thing whatsoever, however arising (and whether or beyond the control of Warrnambool Airport Shuttle and its employees) including but without limiting the foregoing defects or mechanical breakdown in the vehicle used, acts of God, act of government or other component authorities (Commonwealth or State) strikes, thefts, delays, cancellation or variation in or to the service provided.

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